Ray Koontz has always provided superior customer service to the thousands of Mercedes-Benz clients he has assisted over many years. He has worked for the local Mercedes-Benz dealership for 14 years. He started as a Service Consultant, but for the majority of his time there he served as the Service & Parts Director. During this time, he has trained dozens of Service Consultants to provide quality customer service. He has received numerous awards, including the Mercedes-Benz Gold Achievement Award and the Mercedes-Benz Platinum Achievement Award. As always, he will provide you with sound advice concerning your vehicle's maintenance needs. He will explain all repairs and charges for your approval. If you ever have any questions, he welcomes them and is always ready to assist you.  

     Customer Reception Area

Mack Irvin is one of the most highly-trained Mercedes-Benz technicians in the United States. He is a Certified Mercedes-Benz Master Technician and has received the coveted Mercedes-Benz Master Wrench Award. He has worked for the local Mercedes-Benz dealership for 23 years as a technician, the Shop Foreman and the Service Manager. During this time, he has diagnosed and repaired thousands of vehicles and trained over a hundred technicians. Because of his superior knowledge and diagnostic skills, Mercedes-Benz USA has tried to recruit him to work in their Technical Assistance Center in Jacksonville many times. He declined as his family and roots are in Naples, Florida. Today, technicians from all over the country call him with problems they are unable to diagnose as he is widely recognized foremost as a Mercedes-Benz expert.  


Comfortable Customer Lounge Area

TESTIMONIALS

I sent this email to my friends and associates:

As you know, my field of interest is Loyalty Management, especially Customer Loyalty so I'm especially interested in examples of good and bad service. You might find this recent experience interesting - and of use.

The warning light for the airbags came on so I took my car to the Mercedes dealer and they conducted a diagnostic test ($144) and told me I needed a new control panel at a cost of around $800.

I decided to get a second opinion and took my car to MB Experts. Lucky I did - the problem was a faulty fuse! Cost - a token $45 - and, by the way, they did a complete check of my car - cost $0.

If you need work on your car, you couldn't do better than to check with MB Experts first.

Frank F.
Naples, Florida

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It may not have seemed like a big deal to you, but it was to me. Thank you!!!

Your help and expertise in getting my SUV repaired was greatly appreciated. Thanks again for saving me excessive costs.

Barbara B.
Naples, Florida

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Dear Ray and Mack,

You get 5 stars rating! I was referred to your shop by another car service and I am glad they did! You did a great job with my car (Lady Lola). I plan to keep Lady Lola and I expect your shop to keep her running. Thanks for your wonderful service.

Mrs. M
Naples, Florida

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I found a shop that the former shop foreman at Mercedes has opened in 2008 and got a seconded opinion free of charge. It turns out that I only need right side lower ball joint and right side control arm replaced. They will do it tax included for $616. that includes front end alignment and they will do all brake pads and rotors for $784. tax included.
I decided to have them do it this time. It will be easier on me and I would probably screw something up with the bushing. Also the complete control arm has to be replaced the ball joint in that is a part of the arm.
So for $1,400.00 I am on the road again.
This shop seems really good I am lucky to find them the dealer can not be trusted to do the work they say that they will do.
If anyone needs a Mercedes shop in Naples, this one is the best I have seen.

S.
Naples, FL
posted in MBWorld Discussion Fourms

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Thank you so much for fixing the rattle in my car-and for no charge! That was so nice of you. I really appreciate your great customer service.

Thanks,
Pat R.
Naples, Florida

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Ray & Mack

I wanted to take a moment and "Thank You" for the help & quick service regarding both issues I had in the past weeks. Your quick assistance was greatly appreciated.

Dean T.
Bonita Springs, Florida

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Thank You
Just wanted to let you know how much we appreciated you diagnosing our Mercedes @ no cost. It really meant a lot to us! Thank you so much.
Sincerely,
John & Leah D.
Naples, Florida